A great retail experience makes customers feel that they're not just buying something- they must feel that they're part of a community- that they've found 'the place.' Everything must "resonate." The smallest details matter, the way the sales team feels right at home in the space matters, and the authenticity of the brand message matters.
In Kir’s 15 years of retail experience, she has spearheaded the design of over 120 flagship retail locations, and she has worked on 15 unique brand rollouts ranging from 5 to 50 stores per year. Kir leads a team that is passionate about getting to know a brand, drawing the essence of a brand from its customers and its creative origins, and translating that core brand into an exquisite built environment.
Food brings us together and design unites us. A memorable dining experience is always backdropped with good design; a memorable brand celebrates their guests with a complete sensory immersion.
A great meal and a great restaurant both start in the kitchen. An efficient kitchen is always core to the dining room experience- and a happy kitchen lends itself to happy diners.
An exquisite customer experience is cohesive across channels. Tying the brick and mortar experience to the social media experience to the direct-to-consumer experience is key.
We help by connecting these dots, implementing a unified vision for customer experience. We provide cohesive brand experience plans, as well as creative direction on brand rollouts.
A growing business needs to look at their fleet of stores as a whole, not just one at a time. Strategic design and development solutions are needed to keep operations fluid, to keep costs in check, and to keep stores new and fresh as the company scales.
We provide consulting services to help brands with multiple locations define their development strategies, including real estate, construction, and design.
RESIDENTIAL AND HOTEL DESIGN
Kir is an expert in designing Airbnb stays, residential living spaces, bathrooms, and kitchens. She’s currently remodeling a 1973 Airstream into a bed and breakfast.
INSPIRED CREATIVE LEADERSHIP
We work with brands that we believe in. With our experience scaling brands for large companies, we understand the importance of arriving at a creative vision that's conceived and shared by a cross-functional team. We drive the process, and we make sure that design isn't isolated. Design should be an inclusive act that expresses the needs of operations, and scripts an experience for the customer that will directly service sales goals.
We can start from any point- it could be an idea, it could be a store that's not really working so well, it could be a brand image that's really well-known that just needs to adapt to changing operational needs or changing aesthetics. We start with an inspired look at the brand and what it means to its customers and employees, and we go from there!